Tóm tắt Luận án Negotiation skills training for students in the human resources

THE MINISTRY OF EDUCATION AND TRAINING THE VIETNAM INSTITUTE OF EDUCATIONAL SCIENCES DO KHANH NAM NEGOTIATION SKILLS TRAINING FOR STUDENTS IN THE HUMAN RESOURCES Major: THEORY AND HISTORY OF EDUCATION Code: 6214.01.02 SUMMARY OF DOCTORAL THESIS Hanoi - 2016 2 This thesis has been completed at the Vietnam Institute of Education Sciences The scientific advisors: Ass. Prof. PhD. Nguyen Thanh Binh PhD. Luu Thu Thuy Opponent 1: Opponent 2: Opponent 3: This thesis will be defended in front of the Examination Board at the Vietnam Institute of Educational Sciences, No.101Tran Hung Dao Street, Hanoi. At...... date..... Month ....year..... This thesis can be found at: - The National Library - The Library of the Vietnam Institute of Educational Sciences - 3 PREAMBLE 1. Urgency of the problem studied 1.1. Negotiation process taking place everywhere, in all areas (economic, cultural, social ...), in every person, in every family, neighbor relations, in business offices, in the ministries, in every country, in the region and globally. 1.2. Every human being is a subject capable cognitive, personality, attitudes, hobbies. But every human being can not exist alone should have to seek agreement, cooperate with others to co-exist. Therefore, dialogue, negotiation has always been alternatives to conflict, confrontation with violence. 1.3. Through fact-finding mission, universities are now trained in human resource management, the construction program has not taken into negotiation skills training program and when determining the outcomes have not mentioned . Teachers in the teaching process less concerned with the formation and development of negotiation skills for students, so the negotiation skills of students is low. So, putting the negotiation skills training program in assessment and in outcomes is becoming ever more urgent. 1.4. The 21st century is called the "era of the economy based on skills" (Skills Based Economy - information from the World Bank). Professional activities of each person depends on the hard skills and soft skills. The key to real success is that we must know how to combine both skills. For students of HR, they are the organization, management of human resources in the future, so they need to be equipped with skills to negotiate to resolve the jobs in career fields as well as in life. Stemming from the above reasons, we have chosen the theme "Train negotiation skills for students of human resource management" to research in the hope of contributing to improving the quality of education for students of human resources management capacity of Vietnam universities. 2. Research Objectives On the basis of theoretical studies and practical training on negotiation skills for students of human resource management in the universities, the proposed measures negotiation skills training for students of HR so that students can negotiate effectively, contributing to improving the quality of training of human resources, social needs. 3. Objects and subjects of the dissertation 3.1. The objects The process of negotiation skills training for students of human resource management. 3.2. Subjects The relationship between the modes of negotiation skills training with the results achieved negotiation skills of students in HR. 4. Scientific Hypothesis Student of human resource management skills needed to negotiate to resolve the tasks in the field of human resource management profession as well as in life. If organized negotiation skills training for students experiencing learning process, which ensures equip students to meet and negotiate steps firmly and apply this skill solve problems fundamental in learning, in the field of human resource management profession, in life ... with diverse measures in line with the objectives, programs, training content, ensuring outcomes will contribute to improving quality training for students of human resource management of the university, meet the work, the needs of today's society. 4 5. Research Tasks 5.1. Develop theoretical basis for negotiation, negotiation skills training for students of human resource management. 5.2. Analysis factual basis of negotiation skills training for students of human resource management at a number of universities today. 5.3. Recommended measures negotiation skills training for students of human resource management; 5.4. Organization empirical measures proposed. 6. Scope of Research - Currently, the University of Hanoi Affairs, University of Labour and Social Affairs, University of Commerce based in Hanoi are trained in human resource management. So we chose to survey schools on to assess the status of the negotiation skills training for students of human resource management; - Carrying out experiments at school: Hanoi University of Internal Affairs; - The scale survey of about 600-700 students; - Empirical Organization negotiation skills training for students through extracurricular activities in the form of club activities. 7. Research Methods 7.1. Methodology Approach the subject in view of the system, in view of activities and practices. 7.2. The specific research methods 7.2.1. Academic research methods The theme uses the methods of analysis, synthesis, systematized, generalized, documents related theory, to develop a theoretical basis for negotiation skills training for students of human resources management at. 7.2.2. Group practical research methods Survey method using questionnaires, interviews, tests, observation, experimentation, research, case studies, product research activities, expert. 7.2.3. Data processing methods Using mathematical formulas analyze statistical research results; presentation of research results. The survey data was processed by SPSS in Windows environment, version 12.0. 8. argument need protection 8.1. Negotiation skills of students in HR associated with value-oriented careers and professional labor skills of students after graduation. They need to use this skill to solve the jobs in career fields as well as in life. 8.2. Negotiation skills of students in HR only formed and developed as it is defined in the standard output, from which teachers organize activities negotiation skills training for students. Standard output of the industry HR training on negotiation skills are oriented to the design program, organization and evaluation of training graduates. 8.3. Organization negotiation skills training for students of human resource management to ensure the principle of experience and need an impact on demand, willpower, their attitude during practice. Practice positive student outcomes determinants of learning process where negotiation skills. 8.4. Train dexterity has required negotiation, just promote skills related M as: communication skills, goal setting, consistency, empathy and sharing, teamwork, 5 persuasion, presentation reviews perception, emotional control ... well development. Therefore, negotiation skills training needs associated with skills training Other M as a whole. 9. New contributions of the thesis Theoretical: The research results of the thesis was to identify the role of negotiation is a professional skill / capability is important, necessary in training students in human resource management. Thesis supplement and deepen the theoretical basis for negotiation, negotiation skills, the structure of the negotiation skills and characteristics of negotiation skills; Identify the principles, the path, the measures; The process and the steps taken to train negotiation skills for students of human resource management in order to improve the efficiency of training to meet requirements of today's society. At a practical level: - To reflect the reality of the negotiation skills of students in HR are limited, mainly to reach the average level. The organization of negotiation skills training for students of human resource management was spontaneous, not a system, not all copies and influenced by many factors such as subjective and objective needs, perceptions, positiveness of teachers and students; the conditions of space, time and means of teaching ... - Negotiation skills to be considered in view of the action, have been linked to many other skills involved coordination and implementation. Among them, including 20 basic soft skills are divided into 4 groups: Group skills target identification; Group communication skills; Group collaboration skills and team skills dispute settlement on the basis of goodwill "Both sides win." - Proposed principles, content and how to implement six measures negotiation skills training for students of human resource management, including: (1) Addition of negotiation skills in managing industry standard output HR to develop content-oriented curriculum and assessment of graduates; (2) Train negotiation skills for students of human resource management in the theoretical lessons; (3) Organizations developing integrated teaching negotiation skills for students; (4) Train negotiation skills associated with activities HR profession; (5) Through the organization of the competition; (6) Through actual operation. The feasibility and effectiveness of the measures taken by professionals, teachers, and students confirmed through an experimental success of the measures proposed at the University of Hanoi Interior. Again shows the meaning, the importance and necessity of negotiation skills for students of human resource management in the career field as well as in life. - The dissertation is the reference needed for education, negotiation skills training for students of human resource management in the universities; while the reference for graduate students, graduate students, teachers in universities. 10. The structure, the layout of the thesis The thesis includes an introduction, four chapters, conclusions, recommendations, list Section the author's works published related to the subject, reference list and appendices. 6 Chapter 1 RATIONALE FOR NEGOTIATING SKILLS TRAIN FOR STUDENTS IN THE HUMAN RESOURCES 1.1. Research Overview issues - Skills are developed through the course of operation. In it, knowledge is the foundation, is the necessary condition to forming skills. To practice a particular skill, we need to set out the organizational forms and methods of teaching and appropriate measures to create excitement for learners to participate voluntarily and actively. - By studying the materials at home and abroad, today people are not only concerned about the IQ (Intelligence Quotient: IQ), that more and more attention to EQ (Emotional Quotient: index emotional intelligence). Life skills issues and life skills education has been the domestic and foreign scientific research interest. They not only study the basic theory about life skills and life skills education but also to examine each particular skills to apply it in the lives of humans. One of the skills that are more interested in the study authors that is negotiation skills. However, the research on negotiation skills, new authors to stop the problems of theory and its application in a number of areas of social life including the business sector, the diplomatic, the management and labor relations ... Currently, no one works any mention of the formation and development of negotiation skills for students, especially the negotiation skills training for students HR sector. This is an issue left open, should be continued interest in research to improve the quality of training and human resources meet society. 1.2. Some theoretical issues about negotiation skills 1.2.1. Negotiation skills - Skills: To date there have been many studies on the skills and provide different concepts, through research we found three trends emerged following the technical skills to manipulate the action or activity; inclined skilled human capacity; skills that behavior. - Negotiate: Negotiate is the act and process, in which two or more parties conduct discussions about the general interest and the remaining points of disagreement, to reach a uniform agreement. - Skills to negotiate: is the process of implementing a voluntary manner based on knowledge, attitudes, behaviors and experiences of the participants had negotiated to conduct exchanges, discussions, discussion in the common interest of the two or more parties, and the remaining points of disagreement to come to a unified agreement to satisfy the needs of the parties to negotiate 1.2.2. The structure of the negotiation skills The structure of the negotiation skills including skills component and is divided into 4 groups as follows: 1.2.2.1. Group targeting skills in negotiation - Interpersonal skills needs and desires of partners - Learn motor skills, the attitude of the participants negotiated - Skills to identify targets - Skills define strategies, tactics during negotiations - Skill in working out plans to negotiate and how to solve them 1.2.2.2. Group communication skills in negotiation process - Skills clear language understandable - Ability to present their views in a logical, clear 7 - Ability to use non-verbal language - Skills to listen to the opinions of partners - Skills questioned 1.2.2.3. Group collaboration skills in negotiation - Skills to satisfy the needs of the parties to negotiate - Skills objective recognition during negotiations - Skills to persuade partners, share ideas in order to achieve their desired goals - Skills compromise or concession of principle - Decision-making skills 1.2.2.4. Group skills dispute settlement on the basis of goodwill "Both sides win." - Ability to think positive - Skills using negotiations postponed - Skills people use mediation - Handling skills, conflict resolution - Skills and satisfy the purpose of the two sides during the negotiations 1.2.3. Features of the negotiation / negotiation process - Negotiation is the process of adjusting the needs of the parties to come to an agreement, they agreed. - Negotiation is the consistency between cooperation and conflict. - Negotiating the competition mutually beneficial. - Negotiations on the basis of law. - Negotiate and science, both as art. 1.2.4. The steps taken to negotiate Negotiable, 3 specific steps: Preparation; Negotiations; Ended negotiations. 1.3. Some theoretical issues about negotiation skills training for students of HR 1.3.1. Train negotiation skills - Train: Train is the practice of repeating the action several times in practice. Train to reach the result is stable and sustainable, does not change even when the operating conditions change. - Hone your skills to negotiate: is the organization of diverse educational activities, rich to stimulate students to participate actively in the process of operation. Thereby, formation and negotiation skill development for students. 1.3.1.4. Process of negotiation skills training for students of HR Process of negotiation skills training for students of human resource management can be done in 4 steps: 1) To foster and raise awareness about negotiation skills and negotiation skills training for students of human resource management; 2) Learning the basic negotiation skills (generic Lifeskills); 3) Create real-life situations, encourage students to master and practice negotiation skills; 4) To examine and evaluate the results of negotiation skill training of students in HR. 1.3.2. The principles and methods of negotiation skills training for students of HR + The principle: The principle experience; Interactive principles. + The method: training; Practise; case studies; Case studies; game. 1.3.3. The path negotiation skills training for students of HR 8 - Through teaching activities; organized labor activity professional experience; collective action; social activities; self-training activities of students. 1.3.4. Factors that affect the process of negotiation skill training of students in HR - The subjective factors: awareness of teachers and students on negotiation skills; need; spirit; affection; knowledge and wisdom; organized negotiation process. - The objective factors: cultural factors, environmental classrooms, dormitories and society; means and facilities to serve the negotiation skills training; textbooks and reference materials; the amount and composition of students in school groups. Conclusion Chapter 1 1. negotiation skills is a form of action/research activities, learning and experience that. This is a kind of professional skills are necessary for students of human resource management. 2. To form and develop negotiation skills for students of HR should equip students to meet and negotiate steps, including 3 steps: preparation; negotiations; ended negotiations. Negotiation skills have been linked to many other skills involved coordination and implementation. So, practice negotiation skills need to practice a system of related soft skills include 20 elementary skills are divided into 4 groups: Group skills identified goals; Group communication skills; Group collaboration skills and team skills dispute settlement on the basis of goodwill "Both sides win." Skills groups inseparable dialectical impact which together with advocacy and development. 3. Process of negotiation skills training for students of human resource management can be done in 4 steps: 1) To foster and raise awareness about negotiation skills and negotiation skills training for students of human resource management; 2) Learning the basic negotiation skills (generic Lifeskills); 3) Create real-life situations, encourage students to master and practice negotiation skills; 4) To examine and evaluate the results of negotiation skill training of students in HR. 4. Learning activities, extracurricular activities are measures have enormous potential, create opportunities for students to practice negotiation skills. Through this activity, students have the opportunity to experience, is to maintain and develop the relationship between the learner interacts with the learner, among learners with teachers, and other soft skills related negotiation skills are also strengthened and developed. 5. The process of negotiation skills training for students of human resource management is influenced by many factors, including factors subjective and objective elements. Each element has a certain impact on the results of training. So in the process of organizing training, need adequate attention to these factors in order to increase the effective negotiation skills training for students of human resource management. Chapter 2 PRACTICAL BASIS OF NEGOTIATION SKILLS TRAIN STUDENTS FOR HUMAN RESOURCE MANAGEMENT BRANCH 2.1. Practical basis 2.1.1. Requirements for students of HR 9 Student of human resource management is the management, organization and personnel in the future. Therefore, they need negotiation skills to solve human relationships - people in the labor activities as well as in life. 2.1.2. To the teacher - Teachers were aware of the importance and the need to practice negotiation skills for students. But now, teachers faced many difficulties when teaching the lesson that integrates the negotiation skills. Therefore, the training, knowledge of negotiation skills, methods and forms of teaching for teachers is essential. 2.1.3. Program content negotiation skills training for students of HR Currently, the school does not have its own subjects to teach negotiation skills for students of human resource man